Return & Refund Policy – Zuppo

Return & Refund Policy

Last Updated: August 14, 2026

Welcome to Zuppo. Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return if:

  • The product is damaged, defective, or not working properly.
  • You received the wrong product.
  • The product delivered is different from what you ordered.
  • The item is missing parts or accessories.

To be eligible for a return:

  • The return request must be made within 7 days of receiving your order.
  • The product must be unused and in its original condition.
  • The item must be returned with its original packaging, tags, manuals, and accessories.
  • A valid proof of purchase or order confirmation is required.

Non-Returnable Items

The following items are generally not eligible for return or refund unless they are damaged or defective upon delivery:

  • Used or damaged products caused by the customer.
  • Products without original packaging or accessories.
  • Products damaged due to improper handling or misuse.
  • Clearance, sale, or promotional items (unless defective).
  • Gift cards or digital products (if applicable).

Return Process

  1. Contact our customer support through the Contact Us page.
  2. Provide your Order ID, product details, and the reason for your return request.
  3. If required, share clear photos or videos of the product.
  4. After verification, we will provide return instructions.
  5. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

Refund Policy

If your return is approved:

  • Your refund will be processed to the original payment method.
  • Refunds are generally completed within 5–10 business days, depending on your bank or payment provider.
  • Shipping charges (if any) are generally non-refundable unless the return is due to our error or a damaged/incorrect product.

Replacement Policy

If you receive a damaged, defective, or incorrect item, we may offer a replacement instead of a refund, depending on product availability.

Order Cancellation

  • Orders may be cancelled before they are shipped.
  • Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return after receiving the product, subject to this policy.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.
  • Contact your payment provider or bank, as processing times may vary.
  • If you still have not received your refund after the expected timeframe, please contact our customer support.

Important Notes

  • Zuppo reserves the right to reject return requests that do not meet the conditions outlined in this policy.
  • We may update this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page.

Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact us through the Contact Us page on our website.

Thank you for shopping with Zuppo. We value your trust and are committed to providing a safe, reliable, and satisfying shopping experience.

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